CartKestrel
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CartKestrel · Shop owner guide

How to find broken links on product pages

A manual, repeatable way to check the links shoppers use on product pages, capture the details behind a problem, and make sure the fix holds.

Manual guide

CartKestrel does not currently check live shop pages or monitor links. It is planned to help independent shops spot broken product links, missing product details, and stock mismatches. The steps below are for you to carry out in your own shop.

In this guide

  1. Choose pages to review
  2. Check each product-page link
  3. Record what you find
  4. Assign and verify follow-up
01

Choose product pages to review

Start with a defined group so you can tell what you checked. For example, choose a collection, recently added products, or a short list of products that matter to your shop. Note the review date and the pages included.

Open each page as a shopper would, in a private browser window if that helps you avoid an account-specific view. If a product has options such as size or color, include the options that change its page links or destination.

02

Check each link on the product page

Work through the clickable links a shopper can see. Depending on the product page, that may include:

  • Breadcrumbs or links back to a collection
  • Size, fit, materials, care, or instruction guides
  • Shipping, returns, or other shop policy pages
  • Downloads such as a product manual or specification sheet
  • Related product links and links to a maker or brand

For each one, record the visible link text and where you expect it to lead. Click it, note the final address in the browser, and check that the destination loads the expected product or information. For a document, make sure the file opens and is the right document. Repeat the check for a variant when its links differ.

Possible failure signs

A missing-page error, a redirect to an unrelated page, the wrong product or variant, a document that will not open, or an in-page link that does not reach its section are all worth recording. A temporary error can have another cause, so mark it as intermittent and check it again before treating it as confirmed.

03

Record enough detail to investigate

Keep one record for each affected link. A clear record lets someone else reproduce the issue without guessing which product, option, or destination you meant.

Product
Product name and, if useful, its SKU or selected option
Page and link
Product-page address, visible link text, and expected destination
Observed result
Final address, message shown, and what loaded instead
How to reproduce
Steps taken, including the product option and where you clicked
When and where
Date and time, browser, and device or screen size
Evidence and owner
A screenshot if useful, who will follow up, and the next action

Add a status such as new, assigned, fixed, or verified. Keep screenshots focused on the broken link and avoid including shopper account or payment details.

04

Assign follow-up and verify the fix

Separate confirmed broken destinations from links that failed once or need another look. Assign each confirmed issue to someone who can update the product page, destination, or file, and write down the next step and owner in the same record.

After a change, repeat the original steps on the same product page and option. Check that the link now reaches the intended destination, then record the retest date and result before marking the issue verified. If it still fails, leave it open with the new result so the next person has the latest evidence.

A small, consistent review is easier to follow up than an untracked list of links. CartKestrel remains planned; it does not currently check live shop pages or monitor links.

Read the CartKestrel shop owner FAQ for the current product scope and availability.

CartKestrel early access

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Submitting an interest request does not activate monitoring or promise a launch date. CartKestrel does not currently connect to shops or check live listings.

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FAQCatalog access guideBroken product-link guideMissing product-details guideStock mismatch guideProduct-page issue feedback